Privacy Policy

This Privacy Policy explains how Elquant Systems Limited (“Elquant”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit elquant.ng, contact us through the website, or book a meeting with us.

Elquant Systems Limited is a private company incorporated in Nigeria with registration number RC 9904682.

Our registered address is:

7B, Palace Road, Aminkanle, Off AIT Road, Kola, Alagbado, Lagos State, Nigeria.

For privacy-related enquiries, contact:

privacy@elquant.ng

1. Scope of This Policy

This Policy applies to personal data processed through the Elquant corporate website at elquant.ng.

Elquant products, including TraceLab and GatherArc, may have their own privacy notices or policies governing personal data processed through those products. Where a separate product privacy policy applies, that policy governs the relevant product processing.

2. Personal Data We Collect

Information You Provide

When you submit an enquiry through our website, we may collect:

• your name;
• organisation;
• email address;
• subject of your enquiry;
• the contents of your message; and
• any other information you voluntarily include in your communication.

If you book a discovery call, our scheduling provider may collect information required to arrange the meeting, such as your name, email address, meeting details and responses to booking questions.

Please avoid including sensitive or unnecessary personal information in website enquiry forms unless it is genuinely required for your request.

Information Collected Automatically

When you use our website, our hosting and analytics infrastructure may process limited technical information such as:

• IP address;
• browser and device information;
• pages visited;
• referring website or source;
• approximate geographic information derived from network information;
• timestamps; and
• technical and performance information.

We currently use Vercel Web Analytics to understand general website usage and performance.

At launch, we do not use advertising cookies or third-party behavioural advertising tools on elquant.ng.

3. How We Use Personal Data

We may process personal data to:

• respond to enquiries;
• communicate with prospective customers, partners and other contacts;
• arrange discovery calls and meetings;
• understand and evaluate potential projects or business relationships;
• operate, secure and improve our website;
• understand aggregate website usage;
• detect or prevent misuse, fraud or security incidents;
• maintain business and communication records;
• establish, exercise or defend legal rights; and
• comply with legal or regulatory obligations.

We will not sell your personal data.

4. Lawful Bases for Processing

Where the Nigeria Data Protection Act 2023 or another applicable data-protection law requires a lawful basis, we may rely on one or more of the following:

Legitimate Interests

We may process information where reasonably necessary to operate Elquant, respond to enquiries, maintain website security, understand website performance and develop legitimate business relationships, provided those interests do not override your rights and interests.

Steps Towards or Performance of a Contract

Where you contact us in connection with a potential engagement, project or service, processing may be necessary to take steps at your request before entering into a contract or to perform an existing agreement.

Legal Obligation

We may process personal data where required to comply with applicable law, regulation, legal process or lawful request.

Consent

Where processing requires consent, we will request it as appropriate. Where consent is the basis for processing, you may withdraw it subject to applicable law.

5. Contact Form and Email Delivery

Our website uses Resend as an email-delivery service for website enquiries.

When you submit our contact form, information contained in your enquiry is transmitted through Resend so that it can be delivered to Elquant.

Resend acts as a service provider supporting this communication infrastructure.

We may use the email address you provide as the reply-to address so that our team can respond directly to your enquiry.

6. Discovery Call Scheduling

We use Cal.com to facilitate discovery-call scheduling.

If you choose to book a meeting, you will be directed to or interact with Cal.com's scheduling service.

For bookings made through Elquant's Cal.com account, Elquant determines the purpose of the booking and Cal.com processes relevant attendee information to provide the scheduling service.

Cal.com may process information including your name, email address, meeting information and responses to booking questions.

Cal.com's own privacy information also applies to its platform and infrastructure.

7. Website Hosting and Analytics

The Elquant website is hosted using Vercel.

Vercel provides hosting, infrastructure and website analytics services and may process technical information necessary to operate, secure and deliver the website.

We use Vercel Web Analytics to understand aggregate website traffic and usage.

Our current analytics configuration does not use advertising cookies or cross-site behavioural tracking.

8. Sharing of Personal Data

We may share personal data only where reasonably necessary with:

• technology and infrastructure providers that help us operate the website;
• email-delivery providers, including Resend;
• website hosting and analytics providers, including Vercel;
• scheduling providers, including Cal.com;
• professional advisers such as lawyers, accountants or auditors where necessary;
• regulators, courts, law-enforcement authorities or other parties where required by law; and
• parties involved in a corporate transaction where legally permitted and appropriate safeguards are applied.

Our service providers are expected to process information only as necessary to provide their services and subject to applicable contractual and legal obligations.

9. International Transfers

Some of the technology providers we use operate infrastructure or process information outside Nigeria.

As a result, personal data may be transferred to or processed in other countries.

Where the Nigeria Data Protection Act 2023 or other applicable law regulates such transfers, we take reasonable steps to ensure that personal data is transferred using an appropriate lawful basis or safeguard and receives an adequate level of protection.

10. Data Retention

Website enquiries that do not result in an ongoing customer, contractual or business relationship will generally be retained for up to 24 months from the most recent meaningful interaction.

Where an enquiry results in a customer, contractual, legal or continuing business relationship, relevant information may be retained for longer where reasonably necessary for:

• performing the relationship;
• maintaining business records;
• complying with legal, accounting or regulatory obligations;
• resolving disputes; or
• establishing or defending legal claims.

Technical and analytics information may be retained according to the applicable service configuration and only for as long as reasonably necessary for the relevant purpose.

We may delete information earlier where it is no longer required.

11. Your Data Protection Rights

Subject to applicable law and any lawful limitations or exemptions, you may have rights including:

• the right to be informed about the processing of your personal data;
• the right to request access to your personal data;
• the right to request correction of inaccurate or incomplete personal data;
• the right to request deletion of personal data where applicable;
• the right to object to certain processing;
• the right to request restriction of processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent;
• rights relating to certain automated decision-making; and
• the right to lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority.

Elquant does not currently use the corporate website to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

To exercise a privacy right, contact:

privacy@elquant.ng

We may need to verify your identity before acting on a request.

12. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission, storage service or information system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through general website enquiry forms.

13. Children's Privacy

The Elquant corporate website is intended for business, professional and general informational purposes and is not directed to children under the age of 18.

We do not knowingly seek to collect personal data from children through this website.

If we become aware that personal data relating to a child has been submitted inappropriately, we will take reasonable steps to address or delete that information as required by applicable law.

14. Third-Party Websites

Our website may link to third-party websites, including the websites of Elquant products or external service providers.

Elquant is not responsible for the privacy practices of independent third-party websites.

We encourage you to review the privacy information applicable to any external service you use.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, providers, business practices or legal obligations.

The updated version will be published on this page with a revised effective date.

Where appropriate, we may provide additional notice of material changes.

16. Contact Us

For questions, concerns or requests concerning this Privacy Policy or Elquant's processing of personal data, contact:

Elquant Systems Limited
7B, Palace Road, Aminkanle
Off AIT Road, Kola, Alagbado
Lagos State, Nigeria

Email: privacy@elquant.ng

For general enquiries, contact hello@elquant.ng.